Main Duties:
•   To carry out all actions to collect outstanding debts
•   Send reminder letters to customers in accordance with company standards
•   Call customers to validate or complete certain payment information and identify specific requests
•   Manage customer disputes by phone and obtain payment of outstanding amounts.
•   Seek relevant information from sales and departments to process customer requests.
•   Transmit the consolidated files and the completed database for the management of disputes to the relevant departments.
•   Issuing invoicing dispute forms for dispute management and credit notes by the authorized departments.
•   Propose a payment plan to the customers according to the agreement of the management and attend the meetings
•   Collect payments from customers
•   Use the information available in the accounts receivable system to transmit various reports such as aged balance, largest outstanding amounts, etc.
•   External: Take care of customer phone calls. (inbound and outbound). Be able to answer their questions about billing, reminders.
•   Transmit and follow-up on customer complaints with respective departments
Knowledge and Experience :
•  HSC with relevant experience
•   Experience in a service company or in a collection service
•  Microsoft office proficiency
•   Experience in customer relationship management
•  Good interpersonal skills
•   Understanding of accounting & should love numbers
•   Excellent communication skills (verbal & writing) in both french & english
•   High sense of integrity
•   Problem solving ability
•   Attention to details & Good Organisational skills
