Debt Collector

The debt collector is responsible for managing overdue accounts, initiating contact with clients to ensure that payment is completed within the required delays. 

This role requires strong communication skills, resilience, and the ability to handle sensitive financial matters with discretion and integrity. Prior experience in collections or customer service is an advantage.

Main Duties:

•    Call customers to validate or complete certain payment information and identify specific requests

•    Send reminder letters to customers in accordance with company standards

•    Manage customer disputes by phone and obtain payment of outstanding amounts.

•    Seek relevant information from respective departments to process customer requests.

•    Propose a payment plan to the customers according to the agreement of the management and attend the meetings

•    Use the information available in the accounts receivable system to transmit various reports such as aged balance, largest outstanding amounts, etc.

•    External: Take care of customer phone calls. (inbound and outbound). Be able to answer their questions about billing, reminders.

Knowledge & Experience:

•   HSC with relevant experience

•   Excellent communication skills (verbal & writing) in both french & english

•   Experience in a service company or in a recovery service

•   Microsoft office proficiency

•   Experience in customer relationship management

•   Good interpersonal skills

•   Understanding of accounting & should love numbers

•    High sense of integrity

•    Problem solving ability

•    Attention to details

•    Good Organisational skills