Main Duties:
• To carry out all actions to collect outstanding debts
• Send reminder letters to customers in accordance with company standards
• Call customers to validate or complete certain payment information and identify specific requests
• Manage customer disputes by phone and obtain payment of outstanding amounts.
• Seek relevant information from sales and departments to process customer requests.
• Transmit the consolidated files and the completed database for the management of disputes to the relevant departments.
• Issuing invoicing dispute forms for dispute management and credit notes by the authorized departments.
• Propose a payment plan to the customers according to the agreement of the management and attend the meetings
• Collect payments from customers
• Use the information available in the accounts receivable system to transmit various reports such as aged balance, largest outstanding amounts, etc.
• External: Take care of customer phone calls. (inbound and outbound). Be able to answer their questions about billing, reminders.
• Transmit and follow-up on customer complaints with respective departments
Knowledge and Experience :
• HSC with relevant experience
• Experience in a service company or in a collection service
• Microsoft office proficiency
• Experience in customer relationship management
• Good interpersonal skills
• Understanding of accounting & should love numbers
• Excellent communication skills (verbal & writing) in both french & english
• High sense of integrity
• Problem solving ability
• Attention to details & Good Organisational skills
