The engineer would be requested to
- manage the existing infrastructure from all usual aspects:
- Monitoring of the installed environment (systems and Network)
- New installations, configurations, testing and commissioning.
- Provide Access management (Setting up accounts for new users, deactivation of accounts when requested))
- Patching
- Backup and replications
- Restoration requests & exercise
- System management tools
- Maintain security set up and adjust as per improved procedures or corporate policies.
- Use scripts to automate tasks and increase efficiency by lowering human intervention time.
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- work on the new solutions/Technologies:
- Testing of new solutions/Technologies
- Prepare schematic diagrams.
- Training of users on new solutions if required.
- Documentations of new solutions / Prepare presentations.
- Proposed alternative solutions which may improve efficiency or contributes to cost saving initiatives.
- Review and recommend technological upgrades for the infrastructure.
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- work on problem resolutions.
- Responding in a timely manner to service issues and requests
- Identify potential bottlenecks, identify possible solutions and work with developers to implement hot fixes.
- Provide support for Network and Systems
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
- Liaise with vendors and other IT personnel for problem resolution.
- Replacing faulty hardware components when required.
- Conferring with network users about solving existing system problems
- Adjustments to configurations following performance degradation of Network and Systems.
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- work on General IT tasks.
- Documentation of existing infrastructure and changes to the environment.
- Update operational IT procedures.
- Support Internal users and external customers on any IT related subjects.
- Preparation of IT quarterly reports
Skills and experience:
- Have been working in a similar position during the last 3 to 5 years
- Strong understanding of computer network infrastructure and Virtualization (VMware, Hyper-V)
- Ability to implement, administer, and troubleshoot network infrastructure devices.
- Knowledge of application transport and network infrastructure protocols.
- Ability to create network diagrams and documentation for design and planning network communication systems.
- Ability to quickly learn technologies and products using documentation and internet resources.
- Ability to work with all levels of IT staff inside and outside the organization.
- Ability to think through problems and visualize solutions.
- Strong analytical and problem-solving skills.
- Dependable and flexible.
