Main Duties:
• Perform verification and carry out reconciliation of client reports
• Process and reconcile transaction of complex nature
• Send instruction to the bank for daily credit of clients account
• Perform reconciliation of daily report of fund physically received from DRS (Smart Safe) and the daily credit.
• Respond to customer inquiries and provide requested information and reports within required time frames
• Input and update client information of the respective system
• Act as liaison officer for the department with other cash or other department
• Prepare weekly or monthly KPIs in accordance to the departments’ requirements as per Brink’s Standard.
• Prepare reports and analysis as and when requested by the management
• To handle client issues either by phone or by e-mail.
• Escalate any issues to the management
• Participate to process improvement with regards to automation of the DRS reconciliation activities.
• Any other cognitive duties as instructed by the management.
Knowledge & Experience:
• HSC or SC with relevant experience
• Experience in Accounts Receivable is preferred
• Excel Intermediate level required
• Good knowledge of other Microsoft Office tools (outlook, word, etc)
• Interpersonal skills
• Customer Oriented
• At ease with figures, analysis and reporting
• Excellent communication skills both verbal and written in English and French
• Excellent analytical, reporting and organizational skills with Collaborative Workstyle
• Always acting with integrity
• High sense of details
